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Delivery in 1-3 working days Free delivery in Belgium Free return Outstanding service

MANUALS & FAQ

Do you have a question about one of our articles? All of our manuals are available on this website. Be sure to take a look at the frequently asked questions as well for extra information and tips.

 

Click on the button 'Find your product', type in the article code and find all the information there is about your product!

 

 

Do you have a question that you cannot find, or do you require more assistance? Do not hesitate to contact our customer service.

 

 

 

FAQ's

Frequently asked questions about ordering, payment, and returns.

 

How long before I receive my order?
If you order today, your order will be delivered within two working days if the delivery address is in Belgium and if your article is available. For the Netherlands, France and Germany, it may take a day longer.
Which shipping costs must I pay for my order?
For orders to Belgium, there are no shipping costs! For orders to the Netherlands, France and Germany, you only pay €3.50.
Which methods of payment can I use?
There are many payment systems you can use: Visa and Mastercard, iDeal and GiroPay, Bancontact and Maestro, using the web application of the ING, Belfius and KBC/CBC banks, and by transfer. Payment is done through an FSL protected the server, so that your data is encrypted and your personal data secure.
I have received my order, but the item or appliance is defective. What should I do?
Contact our customer service using the contact form, telephone or e-mail.
I ordered an accessory or appliance, but I am not satisfied. Can I return it?
If you are not satisfied with the appliance or accessory received, or you have ordered the wrong item, you may return the article to us free of charge within a period of 14 days after purchase. Contact our customer service using the contact form, telephone or e-mail, and they will be happy to help you in the return process.